DRS 208-1: 2019 Business process outsourcing and offshoring operations Part 1: outbound contact centre operations

来源：epingalert 发布时间：2020-01-07 浏览量：*

通告成员：

Rwanda

通告类型：

TBT

通告发布时间：

2020-01-07

评议截止时间：

2020-03-07

通告描述：

1.1 This standard specifies generic requirements for quality operational practices in the business process outsourcing and offshoring sector (the “BPO&O sector”), including captive operations relating to outbound
contact centre operations, in any sector of industry, regardless of type and size, where any such operation:
a) needs to demonstrate the ability to provide clients and customers with products or services (or both) of
consistent quality that continuously and proactively satisfy clients and customers;
b) needs to demonstrate that it complies with applicable legal and regulatory requirements; and
c) strives continuously to enhance client (for outsourced services), organizational (for captive services) and
customer satisfaction through the effective application of this standard and the continual improvement of
operational practices.
1.2 This standard specifies when systems’ performance metrics are required.

文档编号：

G/TBT/N/RWA/289

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原文文档翻译文档

ICS Code：

03.100.01 - Company organization and management in general

通告文档/来源：

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通告目的：

Protection of human health or safety (TBT)
Quality requirements (TBT)

DRS 208-1: 2019 Business process outsourcing and offshoring operations Part 1: outbound contact centre operations

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